reachable by phone, whatsapp or facebook 24/7
Childline provides free phone/text/web-based counselling to children in need of psycho-social support and referral services. Open 24/7 every day of the year, Childline offers counseling on a variety of issues including: violence against children, online safety, bullying, substance abuse, mental health, neglect, child marriages, physical and emotional abuse, education, child trafficking, child labour, and HIV and AIDS. Children and adolescents can access Childline for free from any network (Airtel, MTN, ZAMTEL), and a qualified counsellor will provide feedback on their concerns or link them to a service provider if necessary and appropriate.
Childline has countrywide coverage and is available to children in hard-to-reach geographical areas. Childline does not discriminate and strives to be client-centred at all times so that clients feel free and comfortable to express themselves regarding the issues that worry or concern them. Childline staff are able to accommodate clients in English, or in any of Zambia’s 7 local languages. Callers are also able to request female or male counsellors.
Since 2011, Childline has provided lifesaving counselling services to hundreds of thousands of callers.