In addition to running the 24-hour contact centre, and building-on over a decade’s worth of experience providing counselling, case management, and referral services, Lifeline Childline Zambia implements several projects in the areas of gender-based violence prevention and response, child protection, child rights and governance, and refugee response.
Gender-Based Violence (GBV)
Lifeline Childline Zambia, with support from the European Union, is presently implementing a three and half year-long project that aims to increase access to phone/text/web-based counselling services for women and girls who experience sexual and gender-based violence, in Luapula and Northern Provinces, while at the same time generating evidence to inform Government GBV prevention and response programming at the national level. The project supports organizational development activities, contact-centre system upgrades, and counselor-training initiatives.
Lifeline Childline Zambia also partners with the Zambia Centre for Communications Programme (ZCCP), the prime implementer of the five-year USAID Stop Gender-Based Violence Project, which aims to create an environment in which women and girls “live lives free of GBV and enjoy healthy, supportive, and gender-equitable relationships.” To accomplish this, the project is conducting community mobilization and service delivery activities in sixteen districts across Zambia (namely: Sesheke, Mongu, Livingstone, Lusaka, Chongwe, Chipata, Kabwe, Kapiri Mposhi, Ndola, Kitwe, Masaiti, Luanshya, Mufulira, Chingola, Kalulushi, and Solwezi). Lifeline Childline is supporting these efforts through the provision of contact-centre counselling, referral, and case-management services.
Child Protection/Child Rights/Governance
Lifeline Childline Zambia, with support from the NORAD Framework, and in partnership with Plan International works in Eastern, Central, and Luapula Provinces to conduct a series of child protection and system strengthening activities. The aim of these interventions is to improve reporting and response mechanisms for child abuse at the community and district levels, strengthen child-centred services that support the welfare of children, including children with disabilities, enhance/improve children’s participation in their communities, and improve regulatory frameworks to ensure children are protected from all forms of violence.
In addition, Lifeline Childline Zambia collaborates with Save the Children International to support implementation of the National Plan of Action for the 2015 National Child Policy, build the capacity of local organizations to respond to violence against children, and strengthen case management and referral systems for children, by working with child protection committees in four districts throughout Zambia (Katete, Kapiri, Choma, and Lufwanyama).
Lifeline Childline Zambia is a key provider of services in the Mantapala Refugee Resettlement in Luapula Province. The camp is home to 14,489 refugees, mostly women, and children, who have fled civil, political, and economic unrest in the Congo. Examples of Lifeline Childline’s past and current refugee response activities include: providing ongoing trauma counselling (door-to-door and at help desks) and case-management and referral services; implementing youth outreach initiatives; distributing hygiene kits; improving youth-friendly spaces; and, conducting advocacy trainings for children and adolescents. These activities are made possible through partnerships with UNICEF, Terres des Hommes (tdh), Plan International, Save the Children and Caritas.
Interested in partnering with Lifeline Childline Zambia? Please contact us, and we will get back to you as soon as possible!