reachable by phone, whatsapp or facebook 24/7
Lifeline provides free phone/text/web-based counselling to adults in need of psycho-social support and referral services. Open 24/7 every day of the year, Lifeline offers counselling on a variety of issues including: gender- based violence, substance abuse, HIV/AIDS, mental health, and child marriages. Clients can access Lifeline for free from any network (Airtel, MTN, ZAMTEL), and a qualified counsellor will provide feedback on their concerns or link them to a service provider if necessary and appropriate.
Lifeline has countrywide coverage and is available to adults in hard-to-reach geographical areas. Lifeline does not discriminate and strives to be client-centred at all times so that clients feel free and comfortable to express themselves regarding the issues that worry or concern them. Lifeline staff are able to accommodate clients in English, or in any of Zambia’s 7 local languages. Callers are also able to request female or male counsellors.